At AmericanUniversalTradeology.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return process to make your shopping experience pleasant and worry-free. Please read our Return Policy carefully to understand the guidelines and procedures for returning products..

Eligibility for Returns:
We accept returns on most products within 30 days from the date of delivery.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Certain products may be non-returnable for hygiene or safety reasons. These items will be clearly marked as non-returnable on the product page.
How to Initiate a Return:
To initiate a return, please follow these steps:
a. Contact our customer support team at info@americanuniversaltradeology.com to inform them about your return request.
b. Provide the order number, product name, and the reason for the return in your communication.
c. Our customer support team will guide you through the return process and provide you with a return authorization if your return is eligible.
Return Shipping:
Unless the return is due to a mistake on our part (e.g., wrong item shipped or product defect), the customer is responsible for the return shipping costs.
We recommend using a trackable shipping method for your return to ensure the package’s safe arrival back to our facility.
Inspection and Refunds:
Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
If the returned item is approved, we will process your refund using the original payment method within 5-7 days after the product’s receipt.
Please note that shipping fees, if applicable, are non-refundable.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately with photographic evidence of the issue. We will arrange a return shipping label (if applicable) and a replacement or refund as per your preference.
Non-Receipt of Order:
If your order has not been delivered within the estimated delivery time frame, please contact our customer support team. We will investigate the issue and, if necessary, arrange for a replacement or issue a refund.
Refund Exceptions:
Certain circumstances may result in a partial or no refund:
a. Products returned without proper authorization.
b. Products that show signs of use or damage not caused by our shipping or handling.
c. Products returned after the specified return period.
d. Products that are non-returnable due to hygiene or safety reasons.
Communication:
We will keep you informed throughout the return process via email or phone. Please ensure that your contact information is accurate and up-to-date.
Please note that this Return Policy applies only to purchases made directly from AmericanUniversalTradeology.com. If you purchased our products from a third-party retailer, please follow their return policy guidelines.

If you have any questions or require assistance with a return, please contact our customer support team at info@americanuniversaltradeology.com. Our dedicated team will be happy to assist you.

AmericanUniversalTradeology.com reserves the right to modify this Return Policy at any time without prior notice. Please review the policy periodically for any updates.

Thank you for shopping with AmericanUniversalTradeology.com! We value your satisfaction and look forward to serving you again.